{"xsrfToken":"a6eb7fb662ae9da3483168cfddd151771c46e699_lout","branding":{"id":"2","key":"rsd","name":"Rhaegal support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ba480f","headerLinkHoverBGColor":"#ba480f","headerBadgeColor":"#ba480f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f32a4a47-bbfe-4db1-ad30-7aa8d5cd68a4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NmEwYTZlMC05NGFmLTQ2NjctYjhmMS05ZmY5ZDc5M2Q0NGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYzMmE0YTQ3LWJiZmUtNGRiMS1hZDMwLTdhYThkNWNkNjhhNCI6WyJyZWFkIl19LCJleHAiOjE3NDM5ODIxODgsIm5iZiI6MTc0Mzk4MTU4OH0.gPQ1150IBP3BNYPO54My5JS0FjPVbT6EF3QbaMNgFno&client=46a0a6e0-94af-4667-b8f1-9ff9d793d44c&mode=fit","logoId":"f32a4a47-bbfe-4db1-ad30-7aa8d5cd68a4","isLogoAvailable":true,"helpCenterTitle":"Rhaegal Support","sharedPortalName":"Rhaegal Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Rhaegal Support","sharedPortalName":"Rhaegal Support","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Support Rhaegal","sharedPortalName":"Support Rhaegal","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#001548","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"rsd","projectId":10012,"serviceDeskId":2,"name":"Rhaegal support","description":"<p>Welcome! You can raise a request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"40","name":"Admin as a Service","descriptionHtml":"","callToAction":"Admin as a Service","introHtml":"","icon":10651,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10651","groups":[10],"key":""},{"id":"45","name":"Beekome","descriptionHtml":"","callToAction":"Beekome","introHtml":"","icon":10669,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10669","groups":[8],"key":""},{"id":"31","name":"Blind4Smart","descriptionHtml":"","callToAction":"Blind4Smart","introHtml":"","icon":10467,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[8],"key":""},{"id":"42","name":"DataMig","descriptionHtml":"","callToAction":"DataMig","introHtml":"","icon":10629,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[10],"key":""},{"id":"32","name":"Form4Smart","descriptionHtml":"","callToAction":"Form4Smart","introHtml":"","icon":10467,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[8],"key":""},{"id":"46","name":"Harmonize4Smart","descriptionHtml":"","callToAction":"Harmonize4Smart","introHtml":"","icon":10499,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[8],"key":""},{"id":"39","name":"Hypercare","descriptionHtml":"","callToAction":"Hypercare","introHtml":"","icon":10651,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10651","groups":[10],"key":""},{"id":"28","name":"Org2Smart","descriptionHtml":"","callToAction":"Org2Smart","introHtml":"","icon":10609,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[8],"key":""},{"id":"47","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":10472,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"44","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[5],"key":""},{"id":"48","name":"RQ (SmartQueue)","descriptionHtml":"","callToAction":"RQ (SmartQueue)","introHtml":"","icon":10685,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","groups":[8],"key":""},{"id":"29","name":"Translate2Smart","descriptionHtml":"","callToAction":"Translate2Smart","introHtml":"","icon":10610,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[8],"key":""},{"id":"43","name":"User Acceptance Testing","descriptionHtml":"","callToAction":"User Acceptance Testing","introHtml":"<p>Need help during testing of SmartRecruiters or a SmartConnect+ tool? Select this to request assistance</p>","icon":10505,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[5],"key":""},{"id":"25","name":"User2Smart","descriptionHtml":"","callToAction":"User2Smart","introHtml":"","icon":10608,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[8],"key":""},{"id":"18","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"30","name":"Maps4Smart","descriptionHtml":"","callToAction":"Maps4Smart","introHtml":"","icon":10611,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"},{"id":8,"name":"Applications"},{"id":10,"name":"Consulting"}],"orderMapping":{"8":[45,48,46,32,31,25,28,29,47],"10":[39,40,42],"5":[44,43]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NmEwYTZlMC05NGFmLTQ2NjctYjhmMS05ZmY5ZDc5M2Q0NGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM5ODI3ODgsIm5iZiI6MTc0Mzk4MTU4OH0.jmdcR_k02zD7iXZkF50c1TCDPmXK7TU9rqovbDuWEz0","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"46a0a6e0-94af-4667-b8f1-9ff9d793d44c","tokenDurationInMins":20}},"reqCreate":{"id":48,"projectId":10012,"form":{"name":"RQ (SmartQueue)","descriptionHtml":"","callToAction":"RQ (SmartQueue)","intro":"","instructions":"","icon":10685,"iconUrl":"https://rhaegal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/48","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/48","calendarParams":{"firstDay":0,"date":"2025-04-07T01:19:49+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NmEwYTZlMC05NGFmLTQ2NjctYjhmMS05ZmY5ZDc5M2Q0NGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM5ODI3ODksIm5iZiI6MTc0Mzk4MTU4OX0.HegylbIsIfYPPZp2wPSICjuaiPy7cWP3WXZnnHmBd0g","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"46a0a6e0-94af-4667-b8f1-9ff9d793d44c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rhaegal","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a6eb7fb662ae9da3483168cfddd151771c46e699_lout","baseUrl":"https://rhaegal.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://rhaegal.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"46a0a6e0-94af-4667-b8f1-9ff9d793d44c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"95d12a75cb8642cc9260732804a1ad72","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}